Help
How can we help?
Need help with your account, Garmin connection, activity data or a workout? Email hello@runstrides.com and include the iPhone model and iOS version you’re using. Please don’t send passwords or Garmin tokens.
Account deletion
In Strides, open Settings → Account → Delete Account. Confirming permanently deletes your account and synced training data. If you can’t get into the app, email us from the address on your account.
Garmin connection
You can disconnect Garmin from Strides settings, or revoke Strides from your Garmin account. Imported data already in Strides stays until you delete it or delete your Strides account.
Response time
We aim to reply to support requests within two business days.